At Yeshi Melong, we aim to provide a simple and secure payment process for our customers worldwide.

Accepted Payment Methods

Customers may pay using the payment methods displayed at checkout. Available payment options may vary depending on your country, currency, and payment provider.

An order is considered confirmed once payment has been successfully received or authorized.

Currency

Product prices are displayed in the currency shown on our website.

If your bank or payment provider uses a different currency, the final amount charged may be converted according to the exchange rate applied by your bank or payment provider. Any currency conversion or international transaction fees charged by your bank are outside the control of Yeshi Melong.

Payment Security

Payments made through our website are processed through secure third-party payment providers.

Yeshi Melong does not directly store your complete credit or debit card information.

Customers are responsible for ensuring that the payment information provided during checkout is accurate and authorized for use.

Payment Confirmation

After successful payment, you will normally receive an order confirmation by email.

Please check your email address carefully when placing an order.

If you have completed payment but have not received an order confirmation, please contact us and provide your name, email address, and order details so that we can assist you.

Failed or Pending Payments

If a payment is declined, cancelled, or remains incomplete, the order may not be processed until payment has been successfully confirmed.

In some cases, banks or payment providers may temporarily place a payment under review. Processing of the order will begin once payment has been confirmed.

Additional Charges

For international orders, your bank or payment provider may charge currency conversion or international transaction fees.

Customs duties, VAT, import taxes, or other charges imposed by the destination country are separate from the product payment unless specifically stated otherwise.

Please see our Shipping Policy for further information regarding international delivery and customs.

Order Changes or Cancellations

If you need to change or cancel an order, please contact Yeshi Melong as soon as possible.

Once an order has been prepared, packed, specially commissioned, consecrated, or dispatched, cancellation may no longer be possible.

Any approved refund will normally be returned through the original payment method whenever possible.

Contact

If you experience any difficulty with payment or have questions regarding your order, please contact Yeshi Melong before attempting multiple payments.

We will be happy to assist you.