Shipping Policy

Yeshi Melong provides door-to-door shipping service for both domestic and international orders.

Orders are arranged for delivery directly to the shipping address provided by the customer at checkout.

Because Yeshi Melong offers a variety of Dharma items, including ordinary parcels as well as special ritual objects and materials, the exact shipping method may vary depending on the nature of the item, destination country, customs requirements, and available logistics routes.

1. Order Processing Time

Most ready-to-ship products are prepared and dispatched within 1–3 business days after payment is received.

Some items may require additional preparation time, including handmade items, specially prepared Dharma objects, consecrated items, custom orders, fragile objects, large ritual items, or products requiring special packing.

Any longer preparation time will normally be stated on the product page or communicated to the customer.

Please note that processing time is separate from shipping transit time.

2. Door-to-Door Delivery

Yeshi Melong primarily uses door-to-door shipping services.

This means the shipment is arranged from our location to the recipient’s delivery address.

Depending on the destination and type of item, the shipment may involve international transportation, import customs clearance, transfer to a local delivery partner, and final delivery to the customer’s address.

Customers normally do not need to collect parcels from an airport or cargo terminal.

For certain destinations or unusual items, the courier or customs agent may contact the recipient directly for additional information.

3. Estimated Delivery Time

Estimated international delivery time is generally:

7–20 business days after dispatch

depending on destination, shipping route, customs processing, type of item, and local delivery conditions.

Some special shipments may take longer.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to customs inspections, public holidays, weather conditions, transportation disruptions, remote-area delivery, or other circumstances outside our control.

4. Standard Shipments & Tracking

Most standard shipments are sent with tracking.

When tracking is available from dispatch, the tracking number will be provided to the customer after the parcel has been handed over to the carrier.

Please allow some time for the tracking system to update after shipment.

International tracking may occasionally show limited updates while the parcel is moving between countries or undergoing customs clearance.

5. Special Door-to-Door Shipments

Certain Dharma items require a specialized shipping route because of their contents, material, size, fragility, customs classification, or transportation restrictions.

These may include, for example:

• Treasure vases
• Ritual substances
• Sacred fillings
• Incense materials
• Powders
• Herbs
• Liquids
• Large or fragile Dharma objects
• Other items requiring special logistics arrangements

For these shipments, international tracking may not be available during the first stage of transportation.

The parcel may travel through a specialized logistics network before entering the regular domestic courier system in the destination country.

In these cases, a tracking number may only become available after the shipment has completed import customs clearance and has been transferred to a local delivery carrier.

Therefore, a temporary lack of tracking information does not necessarily mean that the parcel has not been dispatched.

Yeshi Melong will provide the local tracking number as soon as it becomes available.

6. Customs Clearance

International shipments are subject to the customs regulations of the destination country.

Depending on the shipping method and item, customs clearance may be handled by the shipping company, logistics partner, customs broker, or local delivery partner.

The recipient may occasionally be contacted to provide additional information such as a telephone number, identification details, proof of purchase, or other documents required by local customs authorities.

Customers are responsible for providing accurate information promptly when required for customs clearance.

7. Customs Duties, VAT & Import Charges

Yeshi Melong provides door-to-door delivery, but door-to-door service does not automatically mean that import duties or taxes are included.

Unless a product page or checkout specifically states that duties and taxes are included, any customs duties, VAT, import taxes, brokerage fees, or other government charges imposed by the destination country are the responsibility of the recipient.

Import regulations and tax thresholds vary between countries.

Yeshi Melong cannot guarantee whether a particular shipment will or will not be charged import duties.

8. Customer Contact Information

For successful door-to-door delivery, customers must provide accurate and complete recipient information, including:

• Full name
• Complete street address
• Postal or ZIP code
• Country
• Valid telephone number
• Email address

A valid telephone number is especially important for international orders because the courier, customs agent, or local delivery company may need to contact the recipient regarding customs clearance or final delivery.

9. Incorrect or Incomplete Address

Customers are responsible for ensuring that the delivery information entered at checkout is correct.

If a parcel cannot be delivered because of an incorrect or incomplete address, invalid telephone number, refusal of delivery, failure to respond to the courier, or failure to complete required customs procedures, additional charges may apply.

If the parcel is returned to Yeshi Melong, any new shipping cost required to resend the order may be charged to the customer.

10. Delivery Attempts

For door-to-door shipments, the local carrier will normally attempt delivery directly to the recipient’s address.

If the recipient is unavailable, the carrier may:

• attempt delivery again,
• contact the recipient,
• leave instructions for redelivery,
• or temporarily hold the parcel at a local facility.

Delivery procedures vary by country and carrier.

Customers are encouraged to follow the local tracking information once it becomes available.

11. Remote Areas

Some remote destinations may require additional delivery time or an additional remote-area charge.

If a significant surcharge applies, Yeshi Melong will normally contact the customer before dispatch.

12. Large, Fragile or Special Dharma Items

Some Dharma items require special shipping arrangements because of their size, material, fragility, sacred contents, or customs requirements.

These may include statues, large ritual instruments, treasure vases, Gau, special ritual substances, or other delicate objects.

Such items may require:

• reinforced packaging,
• wooden crates,
• specialized logistics,
• separate shipping quotations,
• or longer delivery times.

Shipping conditions for these items may differ from ordinary parcels.

13. Multiple Items in One Order

Whenever practical, Yeshi Melong will combine multiple items into one shipment.

However, items may sometimes need to be shipped separately because of size, weight, availability, preparation time, customs requirements, or different logistics routes.

If an order is divided into multiple shipments, tracking information may be provided separately for each parcel whenever available.

14. Delayed Shipments

International delivery times are estimates.

A parcel may occasionally be delayed due to customs processing, transportation disruptions, weather conditions, public holidays, local courier delays, or other circumstances outside the control of Yeshi Melong.

For special door-to-door shipments where tracking is not initially available, the absence of tracking updates during international transit is not by itself considered evidence that the parcel is lost.

Yeshi Melong will assist customers in checking the shipping status through our logistics partners when necessary.

15. Lost Parcels

If a tracked parcel appears to be lost, please contact Yeshi Melong.

We will work with the shipping company or logistics partner to investigate the shipment.

For special shipments without initial tracking, an investigation may require confirmation from the logistics provider before a parcel can officially be considered lost.

Refunds, replacements, or other solutions will be determined after the shipping status has been reasonably confirmed.

16. Damaged Items

Yeshi Melong takes care to package Dharma items securely for transportation.

If an item arrives damaged, please contact us as soon as possible and provide:

• Order number
• Photos of the outer packaging
• Photos of the shipping label
• Clear photos of the damaged product
• Photos showing any damage to protective packaging

Please keep all original packaging until the issue has been resolved.

This information may be required when submitting a claim to the carrier or logistics provider.

17. Sacred Objects & Handling

Many items offered by Yeshi Melong are traditional Buddhist Dharma objects, ritual implements, sacred supports, or practice materials.

We respectfully ask customers to unpack, handle, and store these items with appropriate care and respect.

Some handmade or traditional products may show minor variations in color, texture, shape, stitching, or finishing. Such natural variations are not necessarily considered defects.

18. Urgent Orders

If you require an item before a retreat, Dharma event, travel date, ceremony, or other specific deadline, please contact Yeshi Melong before placing your order.

We will do our best to recommend the most appropriate shipping method.

However, international delivery dates cannot be guaranteed unless the selected carrier specifically provides a guaranteed delivery service.

19. Contact Us

If you have questions about shipping, customs, tracking, or a special Dharma item, please contact Yeshi Melong before ordering.

For certain unusual, large, or restricted items, we may recommend a specific shipping method depending on your destination.